The 2nd largest electronic retailer finds a 26% decline in fulfillment cost per online order
A billion-dollar medical device firm reduced training time for new dispatchers by 55%
Equipment Rental customer gains a 75% increase in Damage Detection rate
Healthcare Logistics Fulfillment
Client: Health Equipment Manufacture
Situation: Around 100,000 times a year, human-health related incidents happen in Germany, Switzerland or Austria. As a result, our customers product is urgently needed in one of the 8,000 hospitals within 4 hours. The logistics and fulfillment of these devices are pivotal to human survival.
Implementation: Switching the delivery units from high-trained engineers to “Uber-like-drivers” by providing them with the CheckMobile Field-Service platform to follow step-by-step instructions on every aspect of the work. Thus replacing over 400 engineers with low-paid outsourced contractors. In the same time optimize routing, storage and local hubs to be able to deliver 24/7 on 365 days.
Benefits: The online management of the whole lifecycle of rental units by CheckMobile resulted in a 12% decrease in standby deliveries and a staggering 75% decrease in the number of service centers used.
Timeline to implement: 2-3 months
Clients: World largest industry equipment manufacture
Situation: Standardized and paper based process for thousands of different assets and models of heavy equipment machine which are sold, delivered, rented and maintained world-wide.
Implementation: RFID tagging of all devices, individual mobile Apps for each device with asset specific checklists, damage and condition history and asset specific maintenance procedures. Camera integrated for automatized damage detection based on AI image recognition.
Benefits: The User Experience and on-boarding process for field workers were drastically improved which resulted in cost reductions. Less skilled personnel were hired that decreased salaries by 15%
Timeline to implement: 3-5 months
International Car Rental
Clients: Worlds largest car rental companies
Situation: Outdated mobile devices or – in off-airport locations – often still paper based processes. No clear inventory, damage history, integrated mobile-first platform which covers processes from rent, return, delivery, logistics, incidents, in-fleeting and de-fleeting.
Implementation: CheckMobile server and mobile platform to cover all aspects of a mobile-first approach in modern car-rental. Deep integration into legacy systems to enable their usage in modern times. Individual processes per country, per type of location (airport vs off-airport) integrating all business from fleet-department till sales operations.
Benefits: Integrated customer experience across locations, process and countries. Mobile Damage recording and history plus contractor management. Decrease contractor costs by over 15%, increase customer satisfaction by over 25%.
Timeline to implement: 3-5 months
Client: Largest European Electronic Retailer
Situation: The world’s second largest consumer electronics retailer is looking to utilize technology to transform their logistics and order fulfillment platform. The core problem they face is that they have a singular distribution and operation model which is not sufficient to meet business growth.
Implementation: A delivery request system that is split into five different processes and can be completed in any 5-hour cycle during the day.
Benefits: Higher logistical efficiency coupled with an increase in customer satisfaction and retention led to a 50% increase in average online turnover.
Timeline to implement: 4-6 months