The 2nd largest electronic retailer finds a 26% decline in fulfillment cost per online order
A billion-dollar medical device firm reduced training time for new dispatchers by 55%
Equipment Rental customer gains a 75% increase in Damage Detection rate
Healthcare Logistics Fulfillment
Client: Health Equipment Manufacture
Situation: Around 100,000 times a year, human-health related incidents happen in Germany, Switzerland or Austria. As a result, our customers product is urgently needed in one of the 8,000 hospitals within 4 hours. The logistics and fulfillment of these devices are pivotal to human survival.
Implementation: Switching the delivery units from high-trained engineers to “Uber-like-drivers” by providing them with the CheckMobile Field-Service platform to follow step-by-step instructions on every aspect of the work. Thus replacing over 400 engineers with low-paid outsourced contractors. In the same time optimize routing, storage and local hubs to be able to deliver 24/7 on 365 days.
Benefits: The online management of the whole lifecycle of rental units by CheckMobile resulted in a 12% decrease in standby deliveries and a staggering 75% decrease in the number of service centers used.
Timeline to implement: 2-3 months
Clients: World largest industry equipment manufacture
Standardized and paper based process for thousands of different assets and models of heavy equipment machines. All those are sold, delivered, rented and maintained world-wide. The lack of digital version of the documents slowed down company’s processes.
CheckMobile developed a system for both mobile and desktop, using RFID tagging of all assets. The mobile app provides asset specific checklists, damage and condition history. This allowed the company to have a specific maintenance procedures for each asset. Using the phone camera, damages are now easily documented and charged to the client accordingly.
The User Experience and on-boarding process for field workers were drastically improved. This resulted in cost reductions and less qualified personnel was hired which resulted in 15% decrease in staff costs.
Timeline to implement: 3-5 months
International Car Rental
Clients: Worlds largest car rental companies
Heavily dependency on paper-based renting processes. This led to unclear inventory levels and damage history. integrated mobile-first platform which covers processes from rent, return, delivery, logistics, incidents, in-fleeting and de-fleeting. Initial mobile-first platform, lacking real company needs functionalities, costing time and money for the company.
CheckMobile set up a server and a mobile platform to cover all aspects of a mobile-first approach in modern car-rental. We integrated all the updates into the legacy systems to enable their usage in modern times. Individual processes per country and type of locations (airport vs off-airport) were defined. This resulted in integration of the whole business from fleet-department to sales operations.
Integrated customer experience across locations, process and countries. The Mobile Damage recording and history + contractor management decreased costs for contractors by over 15%,, increasing customer satisfaction by 25%.
Timeline to implement: 3-5 months
Client: Largest European Electronic Retailer
Situation: The world’s second largest consumer electronics retailer is looking to utilize technology to transform their logistics and order fulfillment platform. The core problem they face is that they have a singular distribution and operation model which is not sufficient to meet business growth.
Implementation: A delivery request system that is split into five different processes and can be completed in any 5-hour cycle during the day.
Benefits: Higher logistical efficiency coupled with an increase in customer satisfaction and retention led to a 50% increase in average online turnover.
Timeline to implement: 4-6 months